Gift Exchange

Welcome to simple, hassle-free gift exchanges

The order number is printed on the packing slip included with the order shipment.

Please enter the recipient's zip code as it appears on the packing slip.

Please enter the recipient's full name as it appears on the packing slip.

Please enter an email address to receive a return shipping label and merchandise credit.

Not a Gift?

How it Works

Receive Gift!

Yay - someone gifted you with a new pair of Koios! But between you and us, you'd prefer a different size, color or style.

Instantly Exchange

Use our online return center to receive a voucher to shop for your exchange item(s) immediately. Your replacement items will instantly be sent out to you!

Mail Back Original

We'll send you a pre-paid return shipping label to send your original shoes back to us.

Common Questions

What information will I need to proceed with an exchange?

You'll need the original order number and delivery address to proceed with a gift exchange. For shoes purchased in-store that do no have an order number, please contact hello@koio.co to proceed with your gift exchange.

Will the gift giver know that I have initiated an exchange?

The gift giver will not receive any type of notification about the exchange.

How does the exchange voucher work?

After going through the steps in our return center, you will be presented with an instant voucher code. You can then use this code at checkout on www.koio.co as you would any other voucher code.

What if I decide to spend more than the voucher amount?

No problem! You can pay for the balance with our normal check-out options.

How much time do I have to return my item?

We ask that you mail back your exchange as soon as possible, but you have up to 10 days to drop off your shoes at any UPS location.

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